Retently + Zendesk Integrations
How to connect Retently + Zendesk
Zapier lets you send info between Retently and Zendesk automatically—no code required.
Popular Retently + Zendesk workflows
New Survey ResponseTriggers when a new survey response is received.Trigger- Campaign Score UpdatedTriggers when the survey campaign’s score (NPS, CSAT, CES) is updated.Trigger
- Company Score UpdatedTriggers when a company’s score (NPS, CSAT, CES) is updated.Trigger
- Overall Metric Score UpdatedTriggers when the score is updated for a particular metric (NPS, CSAT, CES).Trigger
- Customer UnsubscribedTriggers when a customer opts out of surveys.Trigger
- Create or Update CustomerCreates a new customer or updates an existing one.Action
- Create Customer and Send SurveyCreates a new customer or updates and existing one and sends a transactional survey.Action
- Tag a Survey ResponseAdds a tag to a survey response.Action
- Retently
Unsubscribes a customer.
Scheduled
Action
- Retently
Find a customer in Retently by email address.
Scheduled
Action
- Retently
Find a company by domain, name, or ID.
Scheduled
Action
- Retently
Find Customer
Scheduled
Action
- Zendesk
Triggers when a new group is created.
Scheduled
Trigger
- Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
- Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
- Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
- Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
- Zendesk
Triggers when a new user is created.
Scheduled
Trigger
- Zendesk
Triggers when a new view is created.
Scheduled
Trigger
- Zendesk
Create a new organization.
Scheduled
Action
- Zendesk
Create a new ticket.
Scheduled
Action
- Zendesk
Attach a file to an existing ticket.
Scheduled
Action
- Zendesk
Add a comment to an existing ticket.
Scheduled
Action
- Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
- Zendesk
Update an existing organization.
Scheduled
Action
- Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
- Zendesk
Update an existing user.
Scheduled
Action
- Zendesk
Create a new user.
Scheduled
Action
- Zendesk
Finds an existing agent.
Scheduled
Action
- Zendesk
Finds an existing group.
Scheduled
Action
- Zendesk
Finds an existing organization.
Scheduled
Action
- Zendesk
Finds an existing ticket.
Scheduled
Action
- Zendesk
Finds an existing user.
Scheduled
Action
- Zendesk
Finds or creates a specific organization.
Scheduled
Action
- Zendesk
Finds or creates a specific ticket.
Scheduled
Action
- Zendesk
Finds or creates a specific user.
Scheduled
Action
How Retently + Zendesk Integrations Work
- Step 1: Authenticate Retently and Zendesk.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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