Select your desired organization.

Select your desired workspace.

Company Name.

Enter more details about this Company e.g. Address , Website etc.

Add some specific notes regarding this company.

Domains for this company. Freshdesk will use this to associated contacts automatically to this company.

Name of the forum.

Enter a description for the forum.

Subject for the ticket.

Email of the requester/user.

For categorizing the ticket according to the different kinds of issues your team deals with.

A description for the ticket. Include details here.

Priority of the ticket.

Enter emails of person(s) you want to copy separated by commas.

Determines which App Extensions will appear in the dropdown below.

Comma separated text labels

Set a time for some number of minutes before the task is due.

If you want to attach this Task to a Workspace, choose the Organization that the Workspace is in.

Select a workspace to attach this new Task to (only shows Workspaces inside the Organization you picked above).

Supports only the fields of type plain text.

Ticket Number ( Display ID) to which notes has to be added.

The Notes that need to be added to the Ticket.

Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).

Select the Category under which the Forum needs to be created.

Name for the Forum.

Select a Type of Forum.

Select the Visibility of the Forum.

Description for the Forum.

Select the Forum Category under which this Topic goes in . You will see a list of Forums once you select the Forum Category.

Please select the Forum under which the topic needs to be created.

Enter a Title for this Topic.

Enter a Description for the Topic you are creating.

Should this topic be sticky ?

Should this Topic be locked ?

Full Name.

Email Address of the User.

Comma-separated list of tags to add to the user.

API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352

Requests can only be made to domains associated by this application.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.