Connect PagerDuty and Freshdesk to unlock the power of automation
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Choose a Trigger
Choose an Action
Set up your first integration
Quickly connect PagerDuty to Freshdesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate PagerDuty with Freshdesk - no code necessary. See how you can get setup in minutes.
Select a trigger from PagerDuty
A trigger is an event that starts your Zap and runs the workflow. For example, with PagerDuty, a trigger could be "New or Updated Incident."
Setup an action from Freshdesk
An action is what takes place after the automation is triggered. For example, with Freshdesk, the action could be "Add Notes to a Ticket."
That’s it! You just connected PagerDuty to Freshdesk
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Connect PagerDuty and Freshdesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
Create more impactful campaigns with automation
Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
Provide world-class support with a little help from automation
Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
Automate your way to actionable, up-to-date data
The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
Resolve incidents faster with automation
Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Event Type
- Assigned To
- Service IDRequired
Try It- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
- Api_docs_info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
- Integration KeyRequired
- Description
- Incident KeyRequired
- Incident Key Filter Regex
- Source URL
- Source Name
- ScheduleRequired
- Start TimeRequired
- End TimeRequired
- New Contact
Triggers when a new customer is created.
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Learn how to automate PagerDuty on the Zapier blog
Learn how to automate Freshdesk on the Zapier blog
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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