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Microsoft Teams + Zoho Desk

Create channel messages in Microsoft Teams for new tickets in Zoho Desk

Stay on top of customer support inquiries by instantly sending notifications in Microsoft Teams whenever a new ticket is created in Zoho Desk. With this workflow, your customer support team can quickly address and resolve issues, improving response time and overall customer satisfaction. This integration ensures seamless communication between your support platform and team messaging app for efficient issue tracking and resolution.

Stay on top of customer support inquiries by instantly sending notifications in Microsoft Teams whenever a new ticket is created in Zoho Desk. With this workflow, your customer support team can quickly address and resolve issues, improving response time and overall customer satisfaction. This integration ensures seamless communication between your support platform and team messaging app for efficient issue tracking and resolution.

  1. When this happens...
    Microsoft TeamsMicrosoft Teams
    Send Channel Message

    Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.

    ActionWrite
  2. automatically do this!
    Zoho DeskZoho Desk
    New Ticket

    Triggers when a new ticket is created.

    TriggerInstant
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Supported triggers and actions

What does this mean?
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • ChatRequired

    • Exclude messages by you?

    Trigger
    Scheduled
    Try It
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    • Favorite for All?

    Action
    Write
    • TeamRequired

    • ChannelRequired

    • Member

    • Highlight Word

    Trigger
    Scheduled
    Try It
  • Microsoft Teams triggers, actions, and search

    New Chat

    Triggers when a new chat is created.

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • ChannelRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    Action
    Write
microsoft-teams logo
microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

Related categories

  • Microsoft
  • Team Chat

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zoho-desk logo
zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

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