ManageEngine ServiceDesk Plus Cloud + Rootly

ManageEngine ServiceDesk Plus Cloud + Rootly integrations

Create requests in ManageEngine ServiceDesk Plus Cloud when new incidents are detected in Rootly

Efficiently manage incidents with this Rootly to ManageEngine ServiceDesk Plus Cloud workflow. When an incident is detected within the Rootly app, this automation will seamlessly create a new request in ManageEngine ServiceDesk Plus Cloud, ensuring a streamlined process for addressing and resolving technical issues. Stay on top of your service management with this easy-to-implement solution.

When this happens...
Get IncidentTriggers when Incident created.
TriggerPolling
automatically do this!
Create RequestCreates a new request.
ActionWrite

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More things you can do with Rootly and ManageEngine ServiceDesk Plus Cloud

Discover other triggers and actions you can use with Rootly and ManageEngine ServiceDesk Plus Cloud

Get Alert
Triggers when Alert created.
Trigger
Polling
Try It
Get Pulse
Triggers when Pulse created.
Trigger
Polling
Try It
- Title
- Kind
- Parent incident
- Private
- Summary
- Severity
- Environment
- Incident type
- Service
- Functionality
- Labels
- Slack channel name
- Group
- Notify emails
- Status
- Url
- Scheduled for
- Scheduled until
- In triage at
- Started at
- Detected at
- Acknowledged at
- Mitigated at
- Resolved at
- Cancelled at
Action
Write
- include
Action
Search
- include
- source
- started_at[gt]
- started_at[lt]
- ended_at[gt]
- ended_at[lt]
- created_at[gt]
- created_at[lt]
Action
Search

- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It

Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

Get Incident
Triggers when Incident created.
Trigger
Polling
Try It
- Source
  Required
- Summary
  Required
- Service
- Environment
- Started at
- Ended at
- External
- External url
- Labels
- Data
Action
Write
- Source
- Summary
  Required
- Service
- Environment
- Started at
- Ended at
- Labels
- Refs
- Data
Action
Write
- include
- search
- kind
- status
- user_id
- severity
- severity_id
- types
- type_ids
- environments
- environment_ids
- functionalities
- functionality_ids
- services
- service_ids
- teams
- team_ids
- custom_field_selected_option_ids
- created_at[gt]
- created_at[lt]
- updated_at[gt]
- updated_at[lt]
- started_at[gt]
- started_at[lt]
- detected_at[gt]
- detected_at[lt]
- acknowledged_at[gt]
- acknowledged_at[lt]
- mitigated_at[gt]
- mitigated_at[lt]
- resolved_at[gt]
- resolved_at[lt]
- in_triage_at[gt]
- in_triage_at[lt]
- sort
Action
Search
- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write
- Request ID
  Required
Action
Search

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

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Related categories

Productivity

About Rootly

Rootly is an incident management platform that automates tedious manual work during incidents. 1,000's of users around the world trust Rootly daily to create a simple, consistent, and delightful incident management process.

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Related categories

Developer Tools