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ManageEngine ServiceDesk Plus Cloud + Rootly

Create requests in ManageEngine ServiceDesk Plus Cloud when new incidents are detected in Rootly

Efficiently manage incidents with this Rootly to ManageEngine ServiceDesk Plus Cloud workflow. When an incident is detected within the Rootly app, this automation will seamlessly create a new request in ManageEngine ServiceDesk Plus Cloud, ensuring a streamlined process for addressing and resolving technical issues. Stay on top of your service management with this easy-to-implement solution.

Efficiently manage incidents with this Rootly to ManageEngine ServiceDesk Plus Cloud workflow. When an incident is detected within the Rootly app, this automation will seamlessly create a new request in ManageEngine ServiceDesk Plus Cloud, ensuring a streamlined process for addressing and resolving technical issues. Stay on top of your service management with this easy-to-implement solution.

  1. When this happens...
    RootlyRootly
    Get Incident

    Triggers when Incident created.

    TriggerScheduled
  2. automatically do this!
    ManageEngine ServiceDesk Plus CloudManageEngine ServiceDesk Plus Cloud
    Create Request

    Creates a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Rootly triggers, actions, and search

    Get Alert

    Triggers when Alert created.

    Trigger
    Scheduled
    Try It
  • Rootly triggers, actions, and search

    Get Pulse

    Triggers when Pulse created.

    Trigger
    Scheduled
    Try It

    • Title

    • Kind

    • Parent incident

    • Private

    • Summary

    • Severity

    • Environment

    • Incident type

    • Service

    • Functionality

    • Labels

    • Slack channel name

    • Group

    • Notify emails

    • Status

    • Url

    • Scheduled for

    • Scheduled until

    • In triage at

    • Started at

    • Detected at

    • Acknowledged at

    • Mitigated at

    • Resolved at

    • Cancelled at

    Action
    Write

    • include

    Action
    Search
  • Rootly triggers, actions, and search

    Get Incident

    Triggers when Incident created.

    Trigger
    Scheduled
    Try It

    • SourceRequired

    • SummaryRequired

    • Service

    • Environment

    • Started at

    • Ended at

    • External

    • External url

    • Labels

    • Data

    Action
    Write

    • Source

    • SummaryRequired

    • Service

    • Environment

    • Started at

    • Ended at

    • Labels

    • Refs

    • Data

    Action
    Write

    • include

    • search

    • kind

    • status

    • user_id

    • severity

    • severity_id

    • types

    • type_ids

    • environments

    • environment_ids

    • functionalities

    • functionality_ids

    • services

    • service_ids

    • teams

    • team_ids

    • custom_field_selected_option_ids

    • created_at[gt]

    • created_at[lt]

    • updated_at[gt]

    • updated_at[lt]

    • started_at[gt]

    • started_at[lt]

    • detected_at[gt]

    • detected_at[lt]

    • acknowledged_at[gt]

    • acknowledged_at[lt]

    • mitigated_at[gt]

    • mitigated_at[lt]

    • resolved_at[gt]

    • resolved_at[lt]

    • in_triage_at[gt]

    • in_triage_at[lt]

    • sort

    Action
    Search
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About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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Related categories

  • Productivity
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About Rootly

Rootly is an incident management platform that automates tedious manual work during incidents. 1,000's of users around the world trust Rootly daily to create a simple, consistent, and delightful incident management process.

Related categories