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Jira Service Management + Microsoft Teams

Send chat messages in Microsoft Teams for new requests in Jira Service Management

When a new request is received in Jira Service Management, you don't have to manually update your team. This workflow enables an immediate chat message to be sent in Microsoft Teams, keeping everyone up-to-date. Utilize this automation to save time, enhance communication and ensure consistent updates across your team.

When a new request is received in Jira Service Management, you don't have to manually update your team. This workflow enables an immediate chat message to be sent in Microsoft Teams, keeping everyone up-to-date. Utilize this automation to save time, enhance communication and ensure consistent updates across your team.

  1. When this happens...
    Jira Service ManagementJira Service Management
    New Request

    Triggers when a request is created.

    TriggerScheduled
  2. automatically do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    • Request TypeRequired

    Action
    Write
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • ChatRequired

    • Exclude messages by you?

    Trigger
    Scheduled
    Try It
    • SiteRequired

    • ProjectRequired

    Trigger
    Scheduled
    Try It
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • TeamRequired

    • ChannelRequired

    • Member

    • Highlight Word

    Trigger
    Scheduled
    Try It
  • Microsoft Teams triggers, actions, and search

    New Chat

    Triggers when a new chat is created.

    Trigger
    Scheduled
    Try It
jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
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