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Jira Service Management + Microsoft Teams

Create new Jira Service Management requests from new Microsoft Teams channel mentions

With this workflow, when someone mentions a new channel in Microsoft Teams, it springs into action by creating a request in Jira Service Management. It's an ideal solution for teams looking to monitor channel communication and manage tasks efficiently. This ensures you never miss critical discussions and can respond quickly by generating requests in Jira directly from Microsoft Teams.

With this workflow, when someone mentions a new channel in Microsoft Teams, it springs into action by creating a request in Jira Service Management. It's an ideal solution for teams looking to monitor channel communication and manage tasks efficiently. This ensures you never miss critical discussions and can respond quickly by generating requests in Jira directly from Microsoft Teams.

  1. When this happens...
    Microsoft TeamsMicrosoft Teams
    New Channel Mention

    Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • ChatRequired

    • Exclude messages by you?

    Trigger
    Scheduled
    Try It
    • TeamRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    • Favorite for All?

    Action
    Write
    • TeamRequired

    • ChannelRequired

    • Member

    • Highlight Word

    Trigger
    Scheduled
    Try It
  • Microsoft Teams triggers, actions, and search

    New Chat

    Triggers when a new chat is created.

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • ChannelRequired

    Trigger
    Scheduled
    Try It
    • TeamRequired

    • Channel NameRequired

    • Description

    Action
    Write
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jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
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