Iptelecom + Microsoft Teams

Iptelecom + Microsoft Teams integrations

Manage missed calls in Iptelecom by creating chats and sending messages in Microsoft Teams

Never miss an important communication again with this efficient workflow. Once set up, every time there is a missed call in your Iptelecom system, this workflow will spring to life and create a new chat followed by a message in your designated Microsoft Teams channel. It offers a solution to stay on top of your calls in a busy work environment, ensuring all missed calls are promptly addressed in your Microsoft Teams platform.

When this happens...
Missed CallTriggers when you missed the call.
TriggerInstant
automatically do this!
Create Chat and Send MessageCreates a new chat (one-on-one or group) and sends an initial message.
ActionWrite

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More things you can do with Iptelecom and Microsoft Teams

Discover other triggers and actions you can use with Iptelecom and Microsoft Teams

Queue: Agent Answered Call
Triggers when the call in the queue is anwered.
Trigger
Instant
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Queue: Agent Log In
Triggers when a new agent log in queue.
Trigger
Instant
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Queue: Agent Marked Away
Triggers when agent changes his status on “away”.
Trigger
Instant
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Queue: Missed Call
Triggers when the call in the queue is missed.
Trigger
Instant
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Call Parked
Triggers when you put your call in the parking slot.
Trigger
Instant
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New Call Recording
Triggers when you get a recording of your conversation.
Trigger
Instant
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Incoming Call Hung Up
Triggers when you finished the incoming call.
Trigger
Instant
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Outbound Call Answered
Triggers when they answered your outbound call.
Trigger
Instant
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Outbound Call Hung Up
Triggers when you finished the outbound call.
Trigger
Instant
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Queue: Call Left
Triggers when a call left the queue.
Trigger
Instant
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- Click to Dial Number
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
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New Chat
Triggers when a new chat is created.
Trigger
Polling
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- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Availability
  Required
- Duration (Minutes)
Action
Write
- Info
- Display Name
- First Name
- Last Name
- Mobile Phone
- Business Phone
- About Me
- Birthday
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

Queue: Agent Hung Up Call
Triggers when agent finished the call.
Trigger
Instant
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Queue: Agent Log Out
Triggers when a agent log out queue.
Trigger
Instant
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Queue: Agent Marked Ready
Triggers when agent changes his status on “ready”.
Trigger
Instant
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Queue: Agent Is Offered Call
Triggers when an agent can receive a call from the queue.
Trigger
Instant
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Call Picked Up
Triggers when you get a call from a parking slot.
Trigger
Instant
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Incoming Call Answered
Triggers when you answered the incoming call.
Trigger
Instant
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Missed Call
Triggers when you missed the call.
Trigger
Instant
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Outbound Call Started
Triggers when you start making an outbound call.
Trigger
Instant
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Queue: Call Entered
Triggers when the call in the queue is entered.
Trigger
Instant
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New Voicemail Received
Triggers when you receive a voice message.
Trigger
Instant
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- Team
  Required
Trigger
Polling
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It
- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
Action
Write
- Chat
  Required
- Message ID
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

About Iptelecom

Iptelecom is a VOIP service provider. Allows you to receive detailed information about calls made, call center events, receive recording of your calls and other features.

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Related categories

Call Tracking

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

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Related categories

Microsoft

Team Chat

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Related Zap Templates

Answer incoming Iptelecom calls and create new Microsoft Teams chats to send messages instantly

Related Zap Templates

Answer incoming Iptelecom calls and create new Microsoft Teams chats to send messages instantly