Iptelecom Integrations

Triggers when you finished the incoming call.

Triggers when you missed the call.

Triggers when they answered your outbound call.

Triggers when the call in the queue is anwered.

Triggers when agent finished the call.

Triggers when a new agent log in queue.

Triggers when a agent log out queue.

Triggers when agent changes his status on “away”.

Triggers when agent changes his status on “ready”.

Triggers when the call in the queue is missed.

Triggers when an agent can receive a call from the queue.

Triggers when you put your call in the parking slot.

Triggers when you get a call from a parking slot.

Triggers when you get a recording of your conversation.

Triggers when you answered the incoming call.

Triggers when you start making an outbound call.

Triggers when you finished the outbound call.

Triggers when the call in the queue is entered.

Triggers when a call left the queue.

Triggers when you receive a voice message.