InvGate Service Desk + Telegram

Send messages in Telegram for new automated action executions in InvGate Service Desk

Initiate quick responses to service requests in your InvGate Service Desk with this seamless workflow. Every time a new automated action execution is detected in your InvGate Service Desk, a corresponding message will be sent through your Telegram app. It boosts your efficiency, ensures no service request is overlooked, and promotes consistent and timely communication within your team.

When this happens...
New Automated Action ExecutionTriggers when a particular Automated Action is executed.
TriggerPolling
automatically do this!
Send MessageSends a message from your bot.
ActionWrite

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More things you can do with InvGate Service Desk and Telegram

Discover other triggers and actions you can use with InvGate Service Desk and Telegram

New Automated Action
Triggers when a new Automated Action is defined.
Trigger
Polling
Try It
New Request
Triggers when a new request is created.
Trigger
Polling
Try It
- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Write
- Username
  Required
- First Name
  Required
- Last Name
  Required
- Email
  Required
Action
Write
- Request
  Required
Action
Search

- User identifier
  Required
Action
Search
- Request where you want to comment
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Search or write

- Chat ID
- Message Type
Trigger
Instant
Try It
- Chat_id
  Required
- Text Format
- Message Text
  Required
- Disable Link Preview
Action
Write
- Chat_id
  Required
- Poll Question Text
  Required
- Should the poll be anonymous?
  Required
- Poll Type
  Required
- How long should the poll be open?
- Send Closed Poll?
- Send Silently?
- Protect Content from forwarding and saving?
Action
Write

- Automated Action
  Required
Trigger
Polling
Try It
- Request
  Required
Trigger
Polling
Try It
- Request where you want to comment
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Write
- Request identifier
  Required
Action
Search
- Email`
  Required
Action
Search
- Request identifier
  Required
- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Search or write
- User identifier
  Required
- Username
  Required
- First Name
  Required
- Last Name
  Required
- Email
  Required
Action
Search or write
- Chat_id
  Required
- Message ID
  Required
- Reaction
  Required
- Use big animation
Action
Write
- Chat_id
  Required
- Photo
  Required
- Caption
- Caption Format
- Send Silently
- Protect Content
Action
Write

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

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Related categories

Customer Support

About Telegram

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.

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Related categories

Phone & SMS

Team Chat