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Intercom + Salesforce

Create new Salesforce leads from new Intercom conversations

Enable this workflow to seamlessly channel new conversations from Intercom directly into Salesforce as leads. This process ensures all potential customers initiating communication on Intercom are promptly recorded in Salesforce, streamlining your lead generation process. It's an efficient method to keep track of your prospects and ensure no potential business opportunity slips through the cracks.

Enable this workflow to seamlessly channel new conversations from Intercom directly into Salesforce as leads. This process ensures all potential customers initiating communication on Intercom are promptly recorded in Salesforce, streamlining your lead generation process. It's an efficient method to keep track of your prospects and ensure no potential business opportunity slips through the cracks.

  1. When this happens...
    IntercomIntercom
    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    TriggerInstant
  2. automatically do this!
    SalesforceSalesforce
    Create Lead

    Creates a new lead in Salesforce.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new Conversation is created by a User in Intercom.

    Trigger
    Instant
    Try It
intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Learn moreHelp

Related categories

  • Customer Support

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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.

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