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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Activate/Deactivate Member" in LearningSuite.

You’re connected!

Zapier seamlessly connects Intercom and LearningSuite, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Area ID
- Forum ID
- Mentioned User IDs
Trigger
Instant
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New Community Badge
Triggers when a new community badge is created
Trigger
Polling
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- Area ID
- Forum ID
- Publish Status
- Test User ID
Trigger
Instant
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- Course Progress Above
  Required
- Course
- Test Course
- Test User
Trigger
Instant
Try It
Custom Popup Created
Triggers when a new Custom Popup has been added to the platform
Trigger
Polling
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- Course
- Test User
Trigger
Instant
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Group Created
Triggers when a new Group has been created.
Trigger
Polling
Try It
- Course
- Module
- Lesson
- Test User
- Test Course
- Test Module
- Test Lesson
Trigger
Instant
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New Feedback
Triggers when a user submits a new feedback
Trigger
Instant
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- Course
Trigger
Instant
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Member Created
Triggers when a new member has been added to the platform
Trigger
Polling
Try It
- Member
  Required
- Action
  Required
Action
Write
- User Id
- Bundles
- Access Given Override
- Access Until Override
- Unlimited Access
- Disable Course Access Notification Email
Action
Write
- User
  Required
- Courses
  Required
- Access Date (Default = now)
- Disable Course Access Notification Email
- Login Link in Course Email
Action
Write
- Users
  Required
- Groups
  Required
- Disable Course Access Notification Email
Action
Write
- User ID
  Required
- Date for access check
Action
Write
- Group Name
  Required
Action
Write
- Hub
  Required
- Members
- Groups
- Bundles
Action
Write
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Phone
- City
- About
- Do not send welcome email
- Do not require password change
- Language
Action
Write
- User
  Required
Action
Write
- Offset
- Limit
Action
Write
- Area ID
- Forum ID
- Order
- Limit
- Offset
Action
Write
- Offset
- Limit
- Include Progress
- Course
  Required
Action
Write
- Member ID
  Required
- Course ID
  Required
Action
Write
- Limit
- Offset
Action
Write
- Member
  Required
- Course
  Required
- Date for access check
Action
Write
- User
  Required
- Community Badge IDs
  Required
Action
Write
- Hub
  Required
- Members
- Groups
- Bundles
Action
Write
- Link URL
  Required
- Users
- Groups
- Title
- Body Text
- Image URL
Action
Write
- Course
  Required
- User
  Required
- New Module Access
  Required
Action
Write
- Group Name
  Required
- Include Users
Action
Search
- User ID
  Required
Action
Search
- User ID
  Required
- Include Groups
Action
Search
- Email
  Required
- Include Groups
- First Name
  Required
- Last Name
  Required
- Phone
- City
- About
- Do not send welcome email
- Do not require password change
- Language
Action
Search or write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Updated Company
Triggers when a company is updated.
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
Bundle Created
Triggers when a new Bundle has been created
Trigger
Polling
Try It
New Community Area
Triggers when a new community area is created
Trigger
Polling
Try It
- Area ID
Trigger
Polling
Try It
- Area ID
- Forum ID
- Approved
- Test User ID
Trigger
Instant
Try It
- Course
  Required
Trigger
Instant
Try It
- Custom Popup ID
- Test User ID
- Interaction Type
Trigger
Instant
Try It
- Course
- Test User
Trigger
Instant
Try It
- Group ID
- Test User ID
- Action
Trigger
Instant
Try It
- Course
  Required
Trigger
Instant
Try It
- Test User
Trigger
Instant
Try It
Team Member Created
Triggers when a new team member (user with admin zone access) has been added to the platform.
Trigger
Polling
Try It
- Not Logged in for Days
  Required
- Include users who have not logged in yet
  Required
Trigger
Polling
Try It
- Group
  Required
- Bundles
  Required
- Disable Course Access Notification Email
Action
Write
- User
  Required
- Community Badge IDs
  Required
Action
Write
- Group
  Required
- Courses
  Required
- Disable Course Access Notification Email
Action
Write
- User ID
  Required
Action
Write
- Area ID
- Forum ID
  Required
- Post ID
  Required
- Author User ID
  Required
- Answer to Comment ID
- Comment Text
  Required
- Enable Webhook Triggering
Action
Write
- Hub Title
  Required
- Internal Name
  Required
- Template
  Required
- Sort Index
  Required
- Publish
  Required
Action
Write
- Course
  Required
- Immediately Publish Course
- Lesson sorting position
- Name
  Required
- Video Url
- HTML content
- Thumbnail URL
- Timestamp in Seconds to Generate the thumbnail
Action
Write
- Group
  Required
Action
Write
- Popup
  Required
- Member
  Required
Action
Write
- Offset
- Limit
- Area ID
Action
Write
- Include never logged in members
- Limit
- Include Groups
- Days not logged in
- Offset
Action
Write
- Course ID
  Required
Action
Write
Get Published Courses
Get all published courses
Action
Write
- User ID
  Required
- Include Groups
Action
Write
- User
  Required
- Bundles
  Required
Action
Write
- User
  Required
- Courses
  Required
Action
Write
- Users
  Required
- Groups
  Required
Action
Write
- Member
  Required
- Popup
  Required
Action
Write
- First name
- Last name
- Phone
- About
- Position
- City
- Enabled
- User
  Required
- Email
- Locale
Action
Write
- Email
  Required
Action
Search
- Email
  Required
- Include Groups
Action
Search
- Group Name
  Required
- Include Users
Action
Search or write

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Customers have created over 25 million Zaps on the platform

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Connect Intercom and LearningSuite to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Intercom on the Zapier blog

Make work flow with AI

Level up your Intercom to LearningSuite integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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