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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from HelpDesk.

Add your action

An action happens after the trigger—such as "Assign" in Inistate.

You’re connected!

Zapier seamlessly connects HelpDesk and Inistate, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
Try It
Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
Try It
Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
Try It
- ID
  Required
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write

- ID
  Required
- Tags
  Required
Action
Write
- Transaction ID
  Required
- File content
  Required
- File name
Action
Write

- ID
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write
- Workspace
  Required
- Module
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Module
  Required
- Field
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Module
  Required
- Trigger
  Required
- State
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Module
  Required
- Entry
  Required
- Change To
  Required
Action
Write
- Workspace
  Required
- Module
  Required
- Entry
  Required
Action
Write
- Workspace
  Required
- Module
  Required
- Entry
  Required
Action
Write

Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
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New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester email
  Required
- Requester name
- Ticket subject
  Required
- Message text
  Required
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- ID
  Required
- Ticket followers (agents)
  Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search
- Workspace
  Required
- Module
  Required
- Activity
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Module
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Module
  Required
- Information type of Date or Date Time
  Required
Trigger
Instant
Try It
- Workspace
  Required
- Module
  Required
- Entry
  Required
- Assign To
  Required
- Due Date
Action
Write
- Workspace
  Required
- Module
  Required
Action
Write
- Workspace
  Required
- Module
  Required
- Entry
  Required
Action
Write
- Workspace
  Required
- Module
  Required
- Entry
  Required
- Activity
  Required
Action
Write

For AI agents & developers

Use HelpDesk and Inistate with AI agents and code

Beyond Zap workflows. Call HelpDesk and Inistate actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose HelpDesk and Inistate actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Ticket
Assign

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger HelpDesk and Inistate actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* helpdesk / inistate action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect HelpDesk and Inistate to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your HelpDesk to Inistate integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About Inistate

Inistate is simplifying processes to best-fit sustainable and scalable solutions and reinventing no-code business process management with a state engine.

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