ilert + TOPdesk

ilert + TOPdesk integrations

Manage new or updated incidents in iLert by creating incidents in TOPdesk

Stay on top of any incidents in your iLert system by setting up this workflow. Should there be any new or updated incidents in iLert, a corresponding incident will be created in your TOPdesk app. This streamlined process not only keeps your records updated, but also allows your team to respond swiftly and efficiently to any arising issues. Enhance your incident management strategy with this practical and real-time solution.

When this happens...
New or Updated IncidentTriggers when new incidents are created, or when existing incidents change state.
TriggerInstant
automatically do this!
Create an IncidentCreate an incident
ActionWrite

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More things you can do with ilert and TOPdesk

Discover other triggers and actions you can use with ilert and TOPdesk

- Alert Source
  Required
- Assigned to
- Trigger Types
  Required
Trigger
Instant
Try It
- Integration Key
  Required
- Incident Key
- Summary
  Required
- Details
- Priority
- URL
Action
Write
- On Call Schedule
  Required
Action
Search
- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
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- Incident status
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident number
  Required
- Invisible for caller
Action
Search

- Surname
  Required
Action
Search

- Integration Key
  Required
- Incident Key
  Required
- Summary
Action
Write
- Integration Key
  Required
- Incident Key
  Required
- Summary
Action
Write
- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search
- Incident Number
  Required
Action
Search

About ilert

ilert is a platform for alerting, on-call management, and status pages.

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Related categories

Server Monitoring

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

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Related categories

IT Operations