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Connect ilert and TOPdesk to unlock the power of automation

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Zapier makes it easy to integrate ilert with TOPdesk - no code necessary. See how you can get setup in minutes.

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ilert
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ilert
1. Choose trigger event
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TOPdesk
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TOPdesk
2. Choose action
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1. Select the event
Setup
Test
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ilert
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New or Updated Incident" from ilert.

Add your action

An action happens after the trigger—such as "Create an Incident" in TOPdesk.

You’re connected!

Zapier seamlessly connects ilert and TOPdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Alert Source
      Required
    • Assigned to
    • Trigger Types
      Required
    Trigger
    Instant
    Try It
    • Integration Key
      Required
    • Incident Key
    • Summary
      Required
    • Details
    • Priority
    • URL
    Action
    Write
    • On Call Schedule
      Required
    Action
    Search
    • Operator Group
    Trigger
    Polling
    Try It
    • Integration Key
      Required
    • Incident Key
      Required
    • Summary
    Action
    Write
    • Integration Key
      Required
    • Incident Key
      Required
    • Summary
    Action
    Write
    • Trigger Condition
      Required
    • Status (First or second line)
      Required
    • Category
    • Subcategory
    • Operator Group
    • Supplier
    Trigger
    Polling
    Try It
    • Trigger Condition
      Required
    • External Number Filled Condition
    • Level (First or second line)
      Required
    • Entry type
    • Call type
    • Category
    • Subcategory
    • Impact
    • Urgency
    • Priority
    • Operator Group
    • Supplier
    • Status (Processing Status)
    Trigger
    Polling
    Try It

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25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect ilert and TOPdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Make work flow with AI

Level up your ilert to TOPdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
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About ilert
ilert is a platform for alerting, on-call management, and status pages.
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Related categories
Server Monitoring
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About TOPdesk
Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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Related categories
IT Operations

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