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Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate HelpSpot with PagerDuty - no code necessary. See how you can get setup in minutes.

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HelpSpot
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HelpSpot
1. Choose trigger event
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PagerDuty
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PagerDuty
2. Choose action
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1. Select the event
Setup
Test
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HelpSpot
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Request" from HelpSpot.

Add your action

An action happens after the trigger—such as "Add Acknowledge Event" in PagerDuty.

You’re connected!

Zapier seamlessly connects HelpSpot and PagerDuty, automating your workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your HelpSpot to PagerDuty integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Connect HelpSpot and PagerDuty to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
  • HelpSpot triggers, actions, and search
    New Request

    Triggers when a new request is created.

    Trigger
    Instant
    Try It
  • Trigger
    Polling
    Try It
    • xRequest
      Required
    • Subject
    • Note Body
      Required
    • Category
    • Note Type
    • HTML Note
    • Customer ID
    • First Name
    • Last Name
    • Email
    • Phone
    • Urgent
    • Mailbox
    • Opened Via
    • Email CC
    • Email BCC
    • Email Staff
    • Status
    • Open/Closed
    Action
    Write
    • Integration Key
      Required
    • Incident Key
      Required
    • Incident Key Filter Regex
    • Description
    Action
    Write
  • HelpSpot triggers, actions, and search
    Update

    Triggers when a request is updated.

    Trigger
    Instant
    Try It
    • Subject
    • Note Body
      Required
    • Category
    • Note Type
    • HTML Note
    • Customer ID
    • First Name
    • Last Name
    • Email
    • Phone
    • Urgent
    • Mailbox
    • Opened Via
    • Email CC
    • Email BCC
    • Email Staff
    • Open/Closed
    • Status
    Action
    Write
    • Event Type
    • Assigned To
    • Service ID
      Required
    Trigger
    Instant
    Try It
    • Integration Key
      Required
    • Incident Key
      Required
    • Incident Key Filter Regex
    • Description
    Action
    Write
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helpspot logo
About HelpSpot
HelpSpot is a web based help desk software tool, making it easy for teams of all sizes to provide amazing customer support.
HelpHelp
Related categories
Customer Support
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About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
Learn moreLearn moreHelpHelp
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