Add contacts to Salesforce campaigns from new HelpDesk tickets
Add a contact to a campaign in Salesforce automatically. Each time you get a ticket in HelpDesk, we'll add the person who submitted it as a contact in Salesforce.
Add a contact to a campaign in Salesforce automatically. Each time you get a ticket in HelpDesk, we'll add the person who submitted it as a contact in Salesforce.
- When this happens...New Ticket
Triggers when a new support ticket is created.
- automatically do this!Add Contact to Campaign
Adds an existing contact to an existing campaign.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID