HelpDesk + monday.com
Create new monday.com items from new HelpDesk tickets
Streamline your work process with this efficient tool that initiates a new task in monday.com as soon as a new ticket appears in the HelpDesk app. This process prioritizes incoming support requests, making sure your team stays on top of their tasks and improves customer satisfaction. By connecting your HelpDesk and monday.com apps, this automation provides an easy solution for managing your support tickets and keeping your team updated on what needs attention next.
Streamline your work process with this efficient tool that initiates a new task in monday.com as soon as a new ticket appears in the HelpDesk app. This process prioritizes incoming support requests, making sure your team stays on top of their tasks and improves customer satisfaction. By connecting your HelpDesk and monday.com apps, this automation provides an easy solution for managing your support tickets and keeping your team updated on what needs attention next.
- When this happens...New Ticket
Triggers when a new support ticket is created.
- automatically do this!Create Item
Create a new Item in a board
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
