Deletes the user and associated records from the account.

Attach a file to an existing ticket.

Add one or more tags to an existing ticket.

Update an existing ticket status or add comments.

Create a new user.

Finds an existing agent.

Finds existing tickets. Returns multiple results as individual items.

Finds the latest comment on a ticket.

Finds an existing user.

Finds a user, or creates one if none are found.

Triggers when a new conversation is created.

Triggers when conversation tags are updated.

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Replies to a conversation. Please note that this will send actual email to the customer unless

Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

Find mailbox by name.

Get a user's support metrics over a given time range.

Get a user's support metrics for the current week.

Find or Create Customer

Create a new organization.

Add a Comment to an existing Ticket.

Update an existing organization.

Update an existing user.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Finds all comments on a ticket.

Finds an existing group.

Finds an existing organization.

Finds a organization, or creates one if none are found.

Triggers when a conversation is assigned to agent.

Triggers when a new customer is added.

Adds a note to existing conversation.

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Updates a customer's properties.

Finds customer by email.

Finds user by email.

Get a user's support metrics for the current day.

Find or Create Conversation