Help Scout + Zendesk
Update tickets in Zendesk when tags are updated in Help Scout
Efficiently manage your customer support workflow when updates happen in Help Scout. With this automation, when a tag gets updated in Help Scout, it swiftly creates a corresponding ticket in your Zendesk platform. Offer consistent and prompt responses to your clients, saving precious time and enhancing your overall customer service.
Efficiently manage your customer support workflow when updates happen in Help Scout. With this automation, when a tag gets updated in Help Scout, it swiftly creates a corresponding ticket in your Zendesk platform. Offer consistent and prompt responses to your clients, saving precious time and enhancing your overall customer service.
- When this happens...Tags Updated
Triggers when conversation tags are updated.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
