Help Scout
When this happens...
ShopifyNew Abandoned Cart
Then do this...
Help ScoutCreate Conversation From Customer

Revive abandoned carts with this Zapier integration. Rather than letting these orders slip through the cracks, Zapier will create a conversation in Help Scout every time a Shopify cart is abandoned. That way, your team can help nudge along a sale.

How this Shopify-Help Scout integration works

  1. A Shopify cart is abandoned
  2. Zapier creates a new conversation in Help Scout with the order + customer details

Apps involved

  • Shopify
  • Help Scout
Premium
Shopify is a Premium integration on Zapier.

Why Zapier?

Free

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Easy

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Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Shopify and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation From Customer

Create a new conversation from a customer.

New Conversation

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Customer

Triggers when a new customer is added to your Shopify account.

Add Note

Adds a note to existing conversation.

New Paid Order

Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.

See Shopify Integrations