Help Scout + Shopify

Create Help Scout conversations from Shopify abandoned carts

Revive abandoned carts with this Zapier integration. Rather than letting these orders slip through the cracks, Zapier will create a conversation in Help Scout every time a Shopify cart is abandoned. That way, your team can help nudge along a sale.

When this happens...
New Abandoned Cart
Triggers whenever a cart is "abandoned" (only open carts) (with line item support).
TriggerScheduled
automatically do this!
Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
ActionWrite

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Supported triggers and actions

What does this mean?

New Blog Entry
Triggers when a new entry is added to a blog in your Shopify store.
Trigger
Scheduled
New Customer
Triggers when a new customer is added to your Shopify account.
Trigger
Scheduled
New Abandoned Cart
Triggers whenever a cart is "abandoned" (only open carts) (with line item support).
Trigger
Scheduled
New Cancelled Order
Triggers whenever a order is "cancelled" (with line item support).
Trigger
Scheduled
New Paid Order
Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).
Trigger
Scheduled

New Order
Triggers when a new purchase is made (only open orders) (with line item support).
Trigger
Scheduled
New Order (Any Status)
Triggers when a new purchase is made (of any order status).
Trigger
Scheduled

New Product
Triggers when a new product is added to your Shopify store.
Trigger
Scheduled

Shopify
Triggers when a customer's information is updated.
Instant
Trigger
Shopify
Triggers when an order is updated (with line item support).
Scheduled
Trigger
Shopify
Creates a new blog post.
Scheduled
Action
Shopify
Creates a new customer.
Scheduled
Action
Shopify
Updates the quantity of an existing product variant.
Scheduled
Action
Shopify
Creates a new order (with line item support).
Scheduled
Action
Shopify
Creates a new product.
Scheduled
Action
Shopify
Creates a new product variant.
Scheduled
Action
Shopify
Updates an existing customer. Replaces only data that is set.
Scheduled
Action
Shopify
Updates an existing product. Replaces only data that is set.
Scheduled
Action
Shopify
Updates an existing product variant. Replaces only data that is set.
Scheduled
Action
Shopify
Finds a customer by name or email.
Scheduled
Action
Shopify
Finds a product by a title search.
Scheduled
Action
Shopify
Finds a product variant by a title search.
Scheduled
Action
Shopify
Finds or creates a specific customer.
Scheduled
Action
Shopify
Finds or creates a specific product by title v2.
Scheduled
Action
Shopify
Finds or creates a specific product variant by title.
Scheduled
Action
Help Scout
Triggers when a conversation is assigned to agent.
Instant
Trigger
Help Scout
Triggers when a new conversation is created.
Instant
Trigger
Help Scout
Triggers when a new customer is added.
Scheduled
Trigger
Help Scout
Triggers when conversation tags are updated.
Instant
Trigger
Help Scout
Adds a note to existing conversation.
Scheduled
Action
Help Scout
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Scheduled
Action
Help Scout
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Scheduled
Action
Help Scout
Replies to a conversation. Please note that this will send actual email to the customer unless
Scheduled
Action
Help Scout
Updates a customer's properties.
Scheduled
Action
Help Scout
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Scheduled
Action
Help Scout
Finds customer by email.
Scheduled
Action
Help Scout
Find mailbox by name.
Scheduled
Action
Help Scout
Finds user by email.
Scheduled
Action
Help Scout
Get a user's support metrics over a given time range.
Scheduled
Action
Help Scout
Get a user's support metrics for the current day.
Scheduled
Action
Help Scout
Get a user's support metrics for the current week.
Scheduled
Action
Help Scout
Find or Create Conversation
Scheduled
Action
Help Scout
Find or Create Customer
Scheduled
Action

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn more