When this happens...
ShopifyNew Abandoned Cart
Then do this...
Help ScoutCreate Conversation From Customer

Revive abandoned carts with this Zapier integration. Rather than letting these orders slip through the cracks, Zapier will create a conversation in Help Scout every time a Shopify cart is abandoned. That way, your team can help nudge along a sale.

How this Shopify-Help Scout integration works

  1. A Shopify cart is abandoned
  2. Zapier creates a new conversation in Help Scout with the order + customer details

Apps involved

  • Shopify
  • Help Scout
Premium
Shopify is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Shopify and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Shopify
New Customer

Triggers when a new customer is added to your Shopify account.

Shopify
Create Customer

Creates a new customer.

Shopify
New Paid Order

Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

Shopify
Create Product

Creates a new product.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.