Help Scout

Help Scout + PagerDuty Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and PagerDuty, with as many as 13 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Help Scout + PagerDuty and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
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New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

See PagerDuty Integrations