Halo Service Solutions + Microsoft Teams
Update Microsoft Teams with channel messages when tickets are updated in Halo Service Solutions
Stay updated and informed on any changes to your Halo Service Solutions tickets by ensuring key information is instantly shared on Microsoft Teams. This workflow begins whenever a ticket is updated in Halo Service Solutions and then swiftly shares a channel message in Microsoft Teams. This automation saves you precious time by removing the need for manual switching and sharing between platforms. Operate more efficiently by keeping all relevant team members in the loop with up-to-the-minute details directly in your Microsoft Teams channel.
Stay updated and informed on any changes to your Halo Service Solutions tickets by ensuring key information is instantly shared on Microsoft Teams. This workflow begins whenever a ticket is updated in Halo Service Solutions and then swiftly shares a channel message in Microsoft Teams. This automation saves you precious time by removing the need for manual switching and sharing between platforms. Operate more efficiently by keeping all relevant team members in the loop with up-to-the-minute details directly in your Microsoft Teams channel.
- When this happens...Ticket Updated
Triggers when a ticket is updated in Halo.
- automatically do this!Send Channel Message
Sends a message to a channel. Requires installation of the Zapier app from the Teams Store.
- Free forever for core features
- 14 day trial for premium features & apps
DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority
TeamRequired
Try It
DescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
TeamRequired
ChannelRequired
Member
Highlight Word
Try It
