Halo Service Solutions + Microsoft Teams
Send new Halo Service Solutions tickets as chat messages in Microsoft Teams
Stay organized and responsive with this efficient workflow. When a new ticket arrives in your Halo Service Solutions, it instantly sends a chat message in Microsoft Teams. This immediate communication directly in your team's workspace allows swift action and ensures no service request gets overlooked. Enhance your team's productivity and customer service experience with this streamlined process.
Stay organized and responsive with this efficient workflow. When a new ticket arrives in your Halo Service Solutions, it instantly sends a chat message in Microsoft Teams. This immediate communication directly in your team's workspace allows swift action and ensures no service request gets overlooked. Enhance your team's productivity and customer service experience with this streamlined process.
- When this happens...New Ticket
Triggers when a new ticket is created in Halo.
- automatically do this!Send Chat Message
Sends a message in an existing chat.
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DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority
TeamRequired
Try It
DescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
TeamRequired
ChannelRequired
Member
Highlight Word
Try It
