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Gravity Forms + TOPdesk

Create TOPdesk incidents from new Gravity Forms submissions

Effortlessly streamline your incident tracking process with this automation between Gravity Forms and TOPdesk. Whenever a form submission occurs in Gravity Forms, an incident will be created in TOPdesk, ensuring you always stay on top of reported issues. This workflow helps improve response times and optimizes your support workflow, keeping your customers and team satisfied.

Effortlessly streamline your incident tracking process with this automation between Gravity Forms and TOPdesk. Whenever a form submission occurs in Gravity Forms, an incident will be created in TOPdesk, ensuring you always stay on top of reported issues. This workflow helps improve response times and optimizes your support workflow, keeping your customers and team satisfied.

  1. When this happens...
    Gravity FormsGravity Forms
    Form Submission

    Triggers when the specified form is submitted.

    TriggerInstant
  2. automatically do this!
    TOPdeskTOPdesk
    Create an Incident

    Create an incident

    ActionWrite
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Supported triggers and actions

What does this mean?

    • FormRequired

    • Use Admin Field Labels?

    Trigger
    Instant
    Try It

    • FormRequired

    Action
    Write

    • Operator Group

    Trigger
    Scheduled
    Try It

    • Operator Group

    Trigger
    Scheduled
    Try It

    • FormRequired

    Action
    Write

    • Trigger ConditionRequired

    • Status (First or second line)Required

    • Category

    • Subcategory

    • Operator Group

    • Supplier

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It

    • Trigger ConditionRequired

    • External Number Filled Condition

    • Level (First or second line)Required

    • Entry type

    • Call Type

    • Category

    • Subcategory

    • Impact

    • Urgency

    • Priority

    • Operator Group

    • Supplier

    • Status (Processing Status)

    Trigger
    Scheduled
    Try It
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gravity-forms logo

About Gravity Forms

Gravity Forms is a premier WordPress plugin that makes it easy to create powerful forms on the fly.
Learn moreHelp

Related categories

  • Forms & Surveys
  • WordPress

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topdesk logo

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.
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