Gmail + SysAid

Create emails in Gmail for new service records in SysAid

Stay on top of your service records with this efficient SysAid and Gmail workflow. When a new service record is created in SysAid, an email will be sent through your Gmail account to keep you informed. This automation ensures you're always promptly updated on new service records, enabling you to respond to issues and maintain a high level of customer satisfaction.

When this happens...
New Service Record
Triggers when a new service record is created in SysAid.
TriggerInstant
automatically do this!
Send Email
Triggers when a new e-mail appears in the specified mailbox.
ActionWrite

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Start free with email

Start free with Google

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Supported triggers and actions

What does this mean?

- User Defined NameRequired
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined NameRequired
- Service Record TypeRequired
- Request user
- TitleRequired
- DescriptionRequired
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Impact
- Location
- Main CI
- Priority
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Urgency
- Weight
- Workaround
Action
Write
- Label/Mailbox
- Search String
Trigger
Scheduled
Try It
- Label/MailboxRequired
Trigger
Scheduled
Try It
- Search StringRequired
Trigger
Scheduled
Try It

- Label/Mailbox
Trigger
Scheduled
Try It
- SubjectRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write

- NameRequired
Action
Write
- Message to Remove Label(s) FromRequired
- Label(s) to RemoveRequired
Action
Write
- Search StringRequired
Action
Search

- User Defined NameRequired
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Trigger
Instant
Try It
- User Defined NameRequired
- # (SR ID)Required
- Urgency
- Priority
- Impact
- Title
- Description
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Location
- Main CI
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Weight
- Workaround
Action
Write
New Label
Triggers when you add a new label.
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
Try It
- Label(s) to Add
- Message to be LabeledRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Body Type
- BodyRequired
- Label/Mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Search or write

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more Help

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About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

Help

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Gmail + SysAid

Create emails in Gmail for new service records in SysAid

New Service Record

Service Record Type

Title

Description

Category

Status

Request user

Assigned to

Admin group

Company

Email Account

Impact

Location

Main CI

Priority

Responsible Admin

SR Custom Int 1

SR Custom Int 2

SR Custom List 1

SR Custom List 2

SR Custom Text 1

SR Custom Text 2

Sub Type

Urgency

Weight

Create Service Record

User Defined NameRequired

Service Record TypeRequired

Request user

TitleRequired

DescriptionRequired

Admin group

Assigned to

Classification

Closure Information

Followup Actual Date

Followup Planned Date

Followup Text

Followup User

Impact

Location

Main CI

Priority

Resolution

Responsible Admin

Solution

SR Custom Date 1

SR Custom Date 2

SR Custom Int 1

SR Custom Int 2

SR Custom List 1

SR Custom List 2

SR Custom Text 1

SR Custom Text 2

Success Rating

Urgency

Weight

Workaround

New Attachment

Label/Mailbox

Search String

New Labeled Email

Label/MailboxRequired

New Email Matching Search

Search StringRequired

New Thread

Label/Mailbox

Create Draft

SubjectRequired

To

Cc

Bcc

From

From Name

Body Type