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Freshservice + Zendesk

Freshservice + Zendesk

Freshservice + Zendesk integrations

Create new Zendesk tickets from new Freshservice tickets

Whenever a new ticket pops up in FreshService, this workflow ensures that a corresponding ticket is instantly created in Zendesk. It eliminates the need for manual data entry, helping your support team maintain consistency across platforms while focusing on resolving customer issues. Increase efficiency and ensure a seamless customer service experience with this simple, yet effective, automation.

  1. When this happens...
    New Ticket
    New Ticket
    New TicketTriggers when there is a new ticket is created in Freshservice.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Freshservice and Zendesk

Discover other triggers and actions you can use with Freshservice and Zendesk

  • Freshservice triggers, actions, and search
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
    • Ticket No
      Required
    • Notes
      Required
    • Private
      Required
    Action
    Write
    • First Name
      Required
    • Last Name
    • Job Title
    • Primary Email
      Required
    • Mobile Phone Number
    • Work Phone Number
    • Address
    • Background Information
    Action
    Write
    • Subject
      Required
    • Description
      Required
    • Ticket Status
      Required
    • Type
    • Email
      Required
    • CC Emails
    • Category
    • Priority
    • Urgency
    • Impact
    • Department
    • Group
    • Source
    Action
    Write
    • Ticket
    • Approval Type
      Required
    • Approver
      Required
    Action
    Write
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About Freshservice
Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.
Related categories
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
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