When this happens...
FreshserviceUpdate Ticket
Then do this...
TwilioSend SMS

Looking for the best way to respond to updated Freshservice tickets? This Freshservice Twilio integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is updated on Freshservice, automatically sending out a Twilio SMS message from Twilio for each.

How It Works

  1. A new ticket is updated on Freshservice
  2. Zapier automatically sends an SMS through Twilio

What You Need

  • Freshservice account
  • Twilio account

Why Zapier?


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It's easy to connect Freshservice + Twilio and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new User is created.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

New Ticket

Triggers when there is a new ticket is created in Freshservice.

Create Ticket

Create a ticket in Freshservice for your domain.

New Recording

Triggered when a new recording is available on your account.

Call Phone

Call a number or numbers and say a message.

New Transcription

Triggered when a new transcription is available on your account.

Send SMS

Send a SMS to a number or numbers.

New Call

Triggered when a call is finished on your Twilio number.

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Become a Zapier Integration Partner

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

An easy tool for developers to send and receive SMS and voice calls.

See Twilio Integrations