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Freshservice + Twilio

Send Twilio SMS messages for updated Freshservice tickets

Looking for the best way to respond to updated Freshservice tickets? This Freshservice Twilio integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is updated on Freshservice, automatically sending out a Twilio SMS message from Twilio for each.

Looking for the best way to respond to updated Freshservice tickets? This Freshservice Twilio integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is updated on Freshservice, automatically sending out a Twilio SMS message from Twilio for each.

  1. When this happens...
    FreshserviceFreshservice
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    TwilioTwilio
    Send SMS

    Send a SMS to a number or numbers.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn moreHelp

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