When this happens...
FreshserviceUpdate Ticket
Then do this...
TwilioSend SMS

Looking for the best way to respond to updated Freshservice tickets? This Freshservice Twilio integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is updated on Freshservice, automatically sending out a Twilio SMS message from Twilio for each.

How It Works

  1. A new ticket is updated on Freshservice
  2. Zapier automatically sends an SMS through Twilio

What You Need

  • Freshservice account
  • Twilio account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshservice + Twilio and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshservice
New User

Triggers when a new User is created.

Freshservice
Create Requester

Allows you to create a Requester in Freshservice for your support domain.

Freshservice
New Ticket

Triggers when there is a new ticket is created in Freshservice.

Freshservice
Create Ticket

Create a ticket in Freshservice for your domain.

Twilio
New Recording

Triggered when a new recording is available on your account.

Twilio
Call Phone

Call a number or numbers and say a message.

Twilio
New Transcription

Triggered when a new transcription is available on your account.

Twilio
Send SMS

Send a SMS to a number or numbers.

Twilio
New Call

Triggered when a call is finished on your Twilio number.

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Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

An easy tool for developers to send and receive SMS and voice calls.