Freshservice + Twilio

Freshservice + Twilio integrations

Send Twilio SMS messages for updated Freshservice tickets

Looking for the best way to respond to updated Freshservice tickets? This Freshservice Twilio integration can help with that whether you're reaching out to customers or your team. It will trigger every time a ticket is updated on Freshservice, automatically sending out a Twilio SMS message from Twilio for each.

When this happens...
Updated TicketTriggers when a Ticket is updated.
TriggerInstant
automatically do this!
Send SMSSend a SMS to a number or numbers.
ActionWrite

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More things you can do with Freshservice and Twilio

Discover other triggers and actions you can use with Freshservice and Twilio

New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Instructions_copy
Trigger
Instant
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- To Number
  Required
- Apply US Prefix
Trigger
Polling
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- To Number
  Required
Trigger
Polling
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- Help Text
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write
New Phone Number
Triggers when you add a new phone number.
Trigger
Polling
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New Recording
Triggers when a new recording is available on your account.
Trigger
Polling
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New Transcription
Triggers when a new transcription is available on your account.
Trigger
Polling
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- From Number
  Required
- To_number
  Required
- Message
  Required
- Voice
- Language
- Send Digits
Action
Write
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
- Send Large Messages?
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

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Phone & SMS

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