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Freshservice + ManageEngine ServiceDesk Plus Cloud

Create new requests in ManageEngine ServiceDesk Plus Cloud from new tickets in Freshservice

Streamline your customer service process with this dynamic workflow. When a new ticket is registered in Freshservice, a service request will be instantly created in the ManageEngine ServiceDesk Plus Cloud. This efficient process ensures quicker ticket resolution, boosting customer satisfaction and enhancing the productivity of your service team.

Streamline your customer service process with this dynamic workflow. When a new ticket is registered in Freshservice, a service request will be instantly created in the ManageEngine ServiceDesk Plus Cloud. This efficient process ensures quicker ticket resolution, boosting customer satisfaction and enhancing the productivity of your service team.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    ManageEngine ServiceDesk Plus CloudManageEngine ServiceDesk Plus Cloud
    Create Request

    Creates a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write

    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
  • Freshservice triggers, actions, and search

    New User

    Triggers when a new User is created.

    Trigger
    Instant
    Try It
  • Freshservice triggers, actions, and search

    Update User

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • SubjectRequired

    • EmailRequired

    • DescriptionRequired

    • Priority

    • CC Emails

    • Ticket StatusRequired

    Action
    Write

    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
Learn more

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