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Freshservice + MaintainX

Add notes to Freshservice tickets when work order status changes in MaintainX

Simplify your maintenance task management with this integration that connects MaintainX and Freshservice. When a work order status changes in MaintainX, it seamlessly adds notes to a corresponding ticket in Freshservice. This automation efficiently bridges communication between the apps and ensures smooth, real-time updates without manual intervention. Keep tabs on work order progress and ensure no detail is missed to boost your team’s productivity and service delivery.

Simplify your maintenance task management with this integration that connects MaintainX and Freshservice. When a work order status changes in MaintainX, it seamlessly adds notes to a corresponding ticket in Freshservice. This automation efficiently bridges communication between the apps and ensures smooth, real-time updates without manual intervention. Keep tabs on work order progress and ensure no detail is missed to boost your team’s productivity and service delivery.

  1. When this happens...
    MaintainXMaintainX
    Work Order Status Change

    Triggers when a work order status is changed.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Add Notes to a Ticket

    Add Private or Public notes to a Freshservice Support Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • One of Categories

    • Show costs on Work Order event

    Trigger
    Instant
    Try It
    • One of Statuses

    Trigger
    Instant
    Try It
    • ConversationRequired

    • ContentRequired

    Action
    Write
    • TitleRequired

    • Description

    • Priority

    • due date

    • start date

    • users

    • teams

    • procedure template

    • location

    • asset

    • categories

    Action
    Write
  • MaintainX triggers, actions, and search

    New Work Order

    Triggers when a new work order is created.

    Trigger
    Instant
    Try It
    • work orderRequired

    • Choose Existing Categories To AddRequired

    Action
    Write
    • work orderRequired

    • ContentRequired

    Action
    Write
    • TitleRequired

    • Description

    • Priority

    • location

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
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About MaintainX

MaintainX helps you track your reactive maintenance, preventive maintenance, and control the daily operations of your business.
Learn more

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