Freshservice + MaintainX

Freshservice + MaintainX integrations

Add notes to Freshservice tickets when work order status changes in MaintainX

Simplify your maintenance task management with this integration that connects MaintainX and Freshservice. When a work order status changes in MaintainX, it seamlessly adds notes to a corresponding ticket in Freshservice. This automation efficiently bridges communication between the apps and ensures smooth, real-time updates without manual intervention. Keep tabs on work order progress and ensure no detail is missed to boost your team’s productivity and service delivery.

When this happens...
Work Order Status ChangeTriggers when a work order status is changed.
TriggerInstant
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Add Notes to a TicketAdd Private or Public notes to a Freshservice Support Ticket.
ActionWrite

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More things you can do with MaintainX and Freshservice

Discover other triggers and actions you can use with MaintainX and Freshservice

- Return all Asset Info (serializeEntity)
Trigger
Instant
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- Properties
- Return all Work Order Data (serialize Entity)
- Only return Filtered Properties
Trigger
Instant
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- One of Statuses
- Show costs on Work Order event
- Show Time entries on Work Order event
Trigger
Instant
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- Work Order
- Categories
Action
Write
- Name
  Required
- Address
- Description
- Parent Location
- Vendors
- Custom Fields
Action
Write

- Conversation
  Required
- Message Content
  Required
Action
Write
- Title
  Required
- Description
- Priority
- Due Date
- Start Date
- User Ids
- Team Ids
- Procedure Template
- Location
- Asset
- Categories
- Custom Fields
- Work Request ID
Action
Write

- Title
  Required
- Description
- Priority
- Location
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
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Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- One of Categories
- Show costs on Work Order event
- Show Time entries on Work Order event
Trigger
Instant
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New Work Order
Triggers when a new work order is created.
Trigger
Instant
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New Work Request
Triggers when a New Work Request is created
Trigger
Instant
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- Asset Name
  Required
- Asset Types
- Barcode
- Criticality
- Description
- Location
- Parent Asset
- Manufacturer
- Model
- Serial Number
- Responsible Teams
- Vendors
Action
Write
- Location ID
- Name
- Address
- Description
- Parent Location
- Vendors
- Custom Fields
Action
Write
- Work Order ID
  Required
- Comment Content
Action
Write
- Work Order ID
  Required
- Title
- Asset
- Description
- Due Date
- Estimated Time
- Priority
- Procedure Template
- customFields
- User IDs
- Team IDs
Action
Write
- Entity Type
  Required
Action
Search
New User
Triggers when a new User is created.
Trigger
Instant
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Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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Related categories

Server Monitoring

About MaintainX

MaintainX helps you track your reactive maintenance, preventive maintenance, and control the daily operations of your business.

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Related categories

Task Management