Freshservice + Gravity Forms

Freshservice + Gravity Forms integrations

Add notes to Freshservice tickets from new Gravity Forms submissions

Easily keep your customer service team updated with this workflow. When there's a new form submission in Gravity Forms, this automation adds notes to a ticket in Freshservice. This lets you seamlessly transfer important client information, enhancing your overall customer service efficiency.

When this happens...
Form SubmissionTriggers when the specified form is submitted.
TriggerInstant
automatically do this!
Add Notes to a TicketAdd Private or Public notes to a Freshservice Support Ticket.
ActionWrite

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More things you can do with Gravity Forms and Freshservice

Discover other triggers and actions you can use with Gravity Forms and Freshservice

- Form
  Required
- Use Admin Field Labels?
Trigger
Instant
Try It
- Form
  Required
Action
Write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
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- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write

- Ticket
- Approval Type
  Required
- Approver
  Required
Action
Write

- Form
  Required
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

HelpHelp

Related categories

Server Monitoring

About Gravity Forms

Gravity Forms is a premier WordPress plugin that makes it easy to create powerful forms on the fly.

Learn moreLearn moreHelpHelp

Related categories

Forms & Surveys

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