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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.

Add your action

An action happens after the trigger—such as "Add Customer" in TrackingTime.

You’re connected!

Zapier seamlessly connects Freshdesk and TrackingTime, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

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Connect Freshdesk and TrackingTime to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Account
  Required
Trigger
Instant
Try It
- Account
  Required
Trigger
Instant
Try It
- Account
  Required
- Customer Name
  Required
- Extra Params(Json Format)
Action
Write
- Account
  Required
- Customer Name
  Required
Action
Write
- Account
  Required
- Third Party Time Entry ID
- Project Name
- Customer Name
- Service Type
- Extra Params(Json Format)
Action
Write
- Account
  Required
- Search By
Action
Write
- Account
  Required
- Time Entry ID
- Project
- Start
- End
- Duration
- User
- Notes
- Third Party Time Entry ID
- Extra Params(Json Format)
Action
Write
- Account
  Required
- Customer Name
  Required
- Project Name
- Third Party Time Entry ID
- Task in Project
- Extra Params(Json Format)
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
- Account
  Required
Trigger
Instant
Try It
- Account
  Required
Trigger
Instant
Try It
- Account
  Required
Trigger
Instant
Try It
- Account
  Required
- Third Party Time Entry ID
- Duration
- Project
- Start
- End
- User
- Notes
- Extra Params(Json Format)
Action
Write
- Account
  Required
- Customer Name
  Required
- Project Name
- Third Party Time Entry ID
- Extra Params(Json Format)
Action
Write
- Account
  Required
- Search By
Action
Write
- Account
  Required
- Search By
Action
Write
- Account
  Required
- Project
  Required
- Customer Name
  Required
- Customer Name
- Service Type
- Third Party Time Entry ID
- Extra Params(Json Format)
Action
Write

Learn how to automate Freshdesk on the Zapier blog

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About TrackingTime

Time Tracking app that helps to manage projects, track working times and measure productivity.

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Time Tracking Software

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