Freshdesk + Shopify

Create tickets in Freshdesk for new orders in Shopify

Boost your customer service efficiency with this automation. When a new order is placed in Shopify, a ticket is immediately created in Freshdesk. This workflow ensures that each purchase sets off a prompt response, smoothly connecting your ecommerce platform with your support system to offer an even better customer experience.

Boost your customer service efficiency with this automation. When a new order is placed in Shopify, a ticket is immediately created in Freshdesk. This workflow ensures that each purchase sets off a prompt response, smoothly connecting your ecommerce platform with your support system to offer an even better customer experience.

  1. When this happens...
    ShopifyShopify
    New Order

    Triggers when an order is created (with line item support).

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

    • BlogRequired

    • Blog Entry Status

    Trigger
    Polling
    Try It
    • Abandoned Cart Age (Hours)Required

    Trigger
    Polling
    Try It
  • Shopify triggers, actions, and search

    New Draft Order

    Triggers when a new draft order is created.

    Trigger
    Instant
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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shopify logo
shopify logo

About Shopify

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.
Learn more

Related categories

  • eCommerce