Freshdesk + Shopify

Create Freshdesk tickets for new abandoned carts in Shopify

Easily track and manage abandoned carts from your Shopify store by creating support tickets in Freshdesk. This workflow is activated when a new abandoned cart is detected in Shopify, ensuring a ticket is generated in Freshdesk to assist the customer and potentially recover the sale. Improve customer support and increase revenue by staying on top of abandoned carts with this seamless automation.

Easily track and manage abandoned carts from your Shopify store by creating support tickets in Freshdesk. This workflow is activated when a new abandoned cart is detected in Shopify, ensuring a ticket is generated in Freshdesk to assist the customer and potentially recover the sale. Improve customer support and increase revenue by staying on top of abandoned carts with this seamless automation.

  1. When this happens...
    ShopifyShopify
    New Abandoned Cart

    Triggers whenever a cart is "abandoned" (only open carts) (with line item support).

    TriggerPolling
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

    • BlogRequired

    • Blog Entry Status

    Trigger
    Polling
    Try It
    • Abandoned Cart Age (Hours)Required

    Trigger
    Polling
    Try It
  • Shopify triggers, actions, and search

    New Draft Order

    Triggers when a new draft order is created.

    Trigger
    Instant
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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shopify logo
shopify logo

About Shopify

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.
Learn more

Related categories

  • eCommerce