Freshdesk + RSS by Zapier

Freshdesk + RSS by Zapier integrations

Generate tickets in Freshdesk for new items in multiple RSS by Zapier feeds

Manage your customer support tasks efficiently with this workflow. Whenever there are new items in multiple feeds from the RSS by Zapier app, a ticket is instantly created in Freshdesk. This automation streamlines your process, ensuring that each new piece of information doesn't go unnoticed and responds promptly. Improve your customer service by staying on top of all updates and addressing them in real-time.

When this happens...
New Items in Multiple FeedsTriggers when there is a new item in any of the feeds being watched.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with RSS by Zapier and Freshdesk

Discover other triggers and actions you can use with RSS by Zapier and Freshdesk

- Feed URLs
  Required
- What Triggers a New Feed Item?
Trigger
Polling
Try It
- Feed Title
- Max Records
- Item Title
  Required
- Source URL
  Required
- Content
  Required
- Automatically Truncate Messages over 10KB?
- Author_name
- Author_email
- Author_link
- Media URL
- Media MIME Type
- Media Length in Bytes
- Pubdate
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write

- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write

- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Feed URL
  Required
- Username
- Password
- What Triggers a New Feed Item?
Trigger
Polling
Try It
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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About RSS by Zapier

RSS (really simple syndication) is pretty much the industry standard for feed readers. You'll find RSS feeds in almost every app imaginable.

Learn moreLearn moreHelpHelp

Related categories

News & Lifestyle

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Create Freshdesk tickets for new RSS by Zapier feed items

Create new feed items in RSS by Zapier for new tickets in Freshdesk