Freshdesk + PostgreSQL

Freshdesk + PostgreSQL integrations

Add notes to Freshdesk tickets from new PostgreSQL rows using a custom query

Streamline your customer service process with this efficient automation. When new data is detected in your PostgreSQL database, this workflow will instantly create a note on a related ticket in Freshdesk. It enables you to keep records up-to-date while saving valuable time, enhancing the consistency of your customer support efforts.

When this happens...
New Row (Custom Query)Triggers when new rows are returned from a custom query that you provide. Advanced Users Only.
TriggerPolling
automatically do this!
Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.
ActionWrite

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More things you can do with PostgreSQL and Freshdesk

Discover other triggers and actions you can use with PostgreSQL and Freshdesk

- Table/View
  Required
Trigger
Polling
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- Query
  Required
Trigger
Polling
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- Table/View
  Required
- Primary_key
  Required
- Order_by
  Required
- Trigger_column
Trigger
Polling
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- Table
  Required
- ID Column
  Required
Action
Write
- Query
  Required
Action
Search

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Table/View
  Required
- Order_by
- Dedupe_key
Trigger
Polling
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New Table
Triggers when you add a new table.
Trigger
Polling
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- Table
  Required
Action
Write
- Table
  Required
- Lookup Column
  Required
- Lookup_value
  Required
Action
Search
- Query
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About PostgreSQL

PostgreSQL is a powerful, open-source database engine with a uniquely advanced query optimizer and dozens of built in features, making it an easy choice for production databases.

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Related Zap Templates

Create new Freshdesk tickets from updated rows in PostgreSQL

Related Zap Templates

Create new Freshdesk tickets from updated rows in PostgreSQL