Freshdesk + PostgreSQL

Add notes to Freshdesk tickets from new PostgreSQL rows using a custom query

Streamline your customer service process with this efficient automation. When new data is detected in your PostgreSQL database, this workflow will instantly create a note on a related ticket in Freshdesk. It enables you to keep records up-to-date while saving valuable time, enhancing the consistency of your customer support efforts.

Streamline your customer service process with this efficient automation. When new data is detected in your PostgreSQL database, this workflow will instantly create a note on a related ticket in Freshdesk. It enables you to keep records up-to-date while saving valuable time, enhancing the consistency of your customer support efforts.

  1. When this happens...
    PostgreSQLPostgreSQL
    New Row (Custom Query)

    Triggered when new rows are returned from a custom query that you provide. Advanced Users Only

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Add Notes to a Ticket

    Add Private or Public notes to a Freshdesk Support Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Table/ViewRequired

    • Order By

    • Dedupe Key

    Trigger
    Scheduled
    Try It
  • PostgreSQL triggers, actions, and search

    New Table

    Triggered when you add a new table.

    Trigger
    Scheduled
    Try It
    • TableRequired

    Action
    Write
    • TableRequired

    • Lookup ColumnRequired

    • Lookup ValueRequired

    Action
    Search
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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  • Customer Support

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About PostgreSQL

PostgreSQL is a powerful, open-source database engine with a uniquely advanced query optimizer and dozens of built in features, making it an easy choice for production databases.
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