Freshdesk + PostgreSQL

Freshdesk + PostgreSQL integrations

Create new Freshdesk tickets from updated rows in PostgreSQL

When a new row is added in your PostgreSQL database, this workflow immediately triggers the creation of a ticket in Freshdesk. This automatic process not only saves you the effort of manual data entry, but also ensures that no user request or issue slips through the cracks. Enhance your customer service experience by combining the power of PostgreSQL's custom queries with Freshdesk's efficient ticketing system.

When this happens...
New Row (Custom Query)Triggers when new rows are returned from a custom query that you provide. Advanced Users Only.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with PostgreSQL and Freshdesk

Discover other triggers and actions you can use with PostgreSQL and Freshdesk

- Table/View
  Required
Trigger
Polling
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- Query
  Required
Trigger
Polling
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- Table/View
  Required
- Primary_key
  Required
- Order_by
  Required
- Trigger_column
Trigger
Polling
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- Table
  Required
- ID Column
  Required
Action
Write
- Query
  Required
Action
Search

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Table/View
  Required
- Order_by
- Dedupe_key
Trigger
Polling
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New Table
Triggers when you add a new table.
Trigger
Polling
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- Table
  Required
Action
Write
- Table
  Required
- Lookup Column
  Required
- Lookup_value
  Required
Action
Search
- Query
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About PostgreSQL

PostgreSQL is a powerful, open-source database engine with a uniquely advanced query optimizer and dozens of built in features, making it an easy choice for production databases.

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Related Zap Templates

Add notes to Freshdesk tickets from new PostgreSQL rows using a custom query

Related Zap Templates

Add notes to Freshdesk tickets from new PostgreSQL rows using a custom query