Freshdesk + Optix

Freshdesk + Optix integrations

Log new Optix venue issue reports as Freshdesk tickets

Allow your members to help you to keep your venue in tiptop shape. This integration will help you track and resolve venue issue reports raised by your members, right inside your standard customer support app. When you set up this zap, a new venue issue report submitted within Optix will automatically be copied into a new ticket in your Freshdesk account.

When this happens...
New IssueTriggers when a user reports a new issue.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Optix and Freshdesk

Discover other triggers and actions you can use with Optix and Freshdesk

- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Organization
  Required
- Email
  Required
- First Name
- Last Name
- Phone Number
- Billing > Tax Number
- Billing > Street
- Billing > City
- Billing > Country
- Billing > ZIP / Postal Code
- Billing > Additional Notification Email
- Send Welcome Email
- Is Unconfirmed
Action
Write
- Organization
  Required
- Automation ID
  Required
- Email
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Venue
  Required
Trigger
Instant
Try It
- Venue
  Required
Trigger
Instant
Try It
- Venue
  Required
Trigger
Instant
Try It
- Venue
  Required
Trigger
Instant
Try It
- Venue
  Required
Trigger
Instant
Try It
- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
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- Venue
  Required
Trigger
Instant
Try It
- Venue
  Required
Trigger
Instant
Try It
- Venue
  Required
Trigger
Instant
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- Organization
  Required
- Task ID
  Required
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Optix

Optix empowers today’s leading coworking operators to succeed with a design-led and easy-to-use technology platform.

Learn moreLearn moreHelpHelp

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Scheduling & Booking