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Freshdesk + monday.com

Update Freshdesk tickets with notes when specific column values change in monday.com boards

Stay on top of your workflow with this automation that connects Monday.com with Freshdesk. When a specific column value changes in your Monday.com board, it promptly adds notes to a corresponding ticket in Freshdesk. This setup ensures you won't miss any important updates, keeping your customer service team informed and ready to respond effectively. Enhance your productivity and ensure crucial information isn't lost in the shuffle.

Stay on top of your workflow with this automation that connects Monday.com with Freshdesk. When a specific column value changes in your Monday.com board, it promptly adds notes to a corresponding ticket in Freshdesk. This setup ensures you won't miss any important updates, keeping your customer service team informed and ready to respond effectively. Enhance your productivity and ensure crucial information isn't lost in the shuffle.

  1. When this happens...
    monday.commonday.com
    Specific Column Value Changed in Board

    Triggers when a specific column's value changes in the selected board

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Add Notes to a Ticket

    Add Private or Public notes to a Freshdesk Support Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Board IDRequired

    Trigger
    Instant
    Try It
  • monday.com triggers, actions, and search

    New Board

    Triggers when a new board is created.

    Trigger
    Scheduled
    Try It
    • Board IDRequired

    • Column IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    • Column IDsRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    Action
    Write
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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