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Freshdesk + monday.com

Create updates in monday.com from new ticket notes in Freshdesk

Keep track of Freshdesk ticket notes seamlessly in monday.com with this workflow. Upon the creation of a new ticket note in Freshdesk, an update is instantly created in monday.com. Enhance your customer service efficiency by ensuring all updates are organized and easily accessible. No more switching between platforms - manage updates in one place and never miss a ticket note again.

Keep track of Freshdesk ticket notes seamlessly in monday.com with this workflow. Upon the creation of a new ticket note in Freshdesk, an update is instantly created in monday.com. Enhance your customer service efficiency by ensuring all updates are organized and easily accessible. No more switching between platforms - manage updates in one place and never miss a ticket note again.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket Note

    Triggers when a Note is added to a Ticket.

    TriggerInstant
  2. automatically do this!
    monday.commonday.com
    Create Update

    Create a new update.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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