Freshdesk + Intelli Messaging

Freshdesk + Intelli Messaging integrations

Send Intelli Messaging SMS messages for new tickets in Freshdesk

Keep up to date with customer tickets so things don't fall through the cracks. Whenever a new ticket is created in Freshdesk, send an SMS notification to keep different stakeholders updated with the progress of ticket. It's never been easier to stay informed than with this easy to use integration between Freshdesk and Intelli Messaging

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send an SMS Message Sends an SMS message a contact number
ActionWrite

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More things you can do with Freshdesk and Intelli Messaging

Discover other triggers and actions you can use with Freshdesk and Intelli Messaging

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
Message Delivery Status
Triggers when the final delivery status of a sent SMS message is received.
Trigger
Instant
Try It
- Contact Record Id
  Required
- First Name
- Last Name
- Mobile Number
  Required
- Contact Tags in single string
- Contact Tags as a Array
- Email Address
- Additional Field 1
- Additional Field 2
- Additional Field 3
- Opt Out Flag
- Membership Date
- Birth Date
- Anniversary Date
- InActive
- City
- Country
- Region
Action
Write
- text
  Required
- recipient
  Required
- sender
- validity
- scheduled
- recipientCountry
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
Receive SMS
Triggers when an SMS Message is received to your virtual mobile number and account.
Trigger
Instant
Try It
- text
  Required
- recipient
  Required
- sender
- validity
- scheduled
- recipientCountry
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Intelli Messaging

Intelli Messaging lets you send SMS Messages worldwide.

HelpHelp

Related categories

Phone & SMS

Related Zap Templates

Add new Freshdesk contacts to Intelli Messaging

Update contact records in Intelli Messaging when contacts are updated in Freshdesk