Freshdesk + Intelli Messaging

Send Intelli Messaging SMS messages for new tickets in Freshdesk

Keep up to date with customer tickets so things don't fall through the cracks. Whenever a new ticket is created in Freshdesk, send an SMS notification to keep different stakeholders updated with the progress of ticket. It's never been easier to stay informed than with this easy to use integration between Freshdesk and Intelli Messaging

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send an SMS Message
Sends an SMS message a contact number
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Type
- DescriptionRequired
- Priority
- CC Emails
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket IdRequired
Action
Search
Receive SMS
Triggers when an SMS Message is received to your virtual mobile number and account.
Trigger
Instant
Try It
- textRequired
- recipientRequired
- sender
- validity
- scheduled
- recipientCountry
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- EmailRequired
Action
Search
Message Delivery Status
Triggers when the final delivery status of a sent SMS message is received.
Trigger
Instant
Try It
- Contact Record IdRequired
- First Name
- Last Name
- Mobile NumberRequired
- Contact Tags in single string
- Contact Tags as a Array
- Email Address
- Additional Field 1
- Additional Field 2
- Additional Field 3
- Opt Out Flag
- Membership Date
- Birth Date
- Anniversary Date
- InActive
- City
- Country
- Region
Action
Write
- textRequired
- recipientRequired
- sender
- validity
- scheduled
- recipientCountry
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Help

Related categories

Customer Support

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About Intelli Messaging

Intelli Messaging lets you send SMS Messages worldwide.

Related categories

Phone & SMS

PRODUCTS

CAPABILITIES

By team

Freshdesk + Intelli Messaging

Send Intelli Messaging SMS messages for new tickets in Freshdesk

New Ticket

New Ticket Note

Update Contact

Create Company

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

Receive SMS

Send SMS Messages to Multiple Contact Numbers

textRequired

recipientRequired

sender

validity

scheduled

recipientCountry

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic

Forum CategoryRequired

ForumRequired

TitleRequired

Topic DescriptionRequired

Sticky

Locked

Create Contact

NameRequired

EmailRequired

Address

Description

Phone

Job Title

Tags

Find Contact

EmailRequired

Message Delivery Status

Insert or Update a Contact Record

Contact Record IdRequired

First Name

Last Name

Mobile NumberRequired

Contact Tags in single string

Contact Tags as a Array

Email Address

Additional Field 1

Additional Field 2