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Freshdesk + Intelli Messaging

Update contact records in Intelli Messaging when contacts are updated in Freshdesk

When a new contact is updated in Freshdesk, it is easily transferred to the contact list in Intelli Messaging using this easy integration. This contact can be added to your contact list on Intelli Messaging and can be used to create SMS Campaigns, send Bulk SMS or create a scheduled SMS campaign.

When a new contact is updated in Freshdesk, it is easily transferred to the contact list in Intelli Messaging using this easy integration. This contact can be added to your contact list on Intelli Messaging and can be used to create SMS Campaigns, send Bulk SMS or create a scheduled SMS campaign.

  1. When this happens...
    FreshdeskFreshdesk
    Update Contact

    Triggers when a user is updated.

    TriggerInstant
  2. automatically do this!
    Intelli MessagingIntelli Messaging
    Insert or Update a Contact Record

    This action Creates or Updates a Contact Record. This can be used to transfer contacts from your favourite Application to Intelli Messaging. You can use this action to schedule SMS for such as Anniversary or Birthdays. The key for the contact record is the IntegrationId which is mapped to Others systems ContactId. If a record exists it is updated - if not it is created

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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intelli-messaging logo

About Intelli Messaging

Intelli Messaging lets you send SMS Messages worldwide.

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