Freshdesk + Datadog Integrations
How to connect Freshdesk + Datadog
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New TicketTriggers when there is a new ticket is created in Freshdesk.Trigger- New ContactTriggers when a new customer is created.Trigger
- New Ticket NoteTriggers when a Note is added to a Ticket.Trigger
- Update TicketTriggers when a Ticket is updated.Trigger
- Update ContactTriggers when a user is updated.Trigger
- Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.Action
- Create CompanyAllows you to create a Company entry in Freshdesk.Action
- Create ForumCreates a Forum under a Category.Action
- Freshdesk
Creates a Forum Category.
Scheduled
Action
- Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
- Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
- Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
- Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
- Freshdesk
Find a ticket by ID.
Scheduled
Action
- Datadog
This covers the data that you want to send to Datadog
Scheduled
Action
How Freshdesk + Datadog Integrations Work
- Step 1: Authenticate Freshdesk and Datadog.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
Freshdesk Tutorials
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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About Datadog
Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
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