Don't see your Page listed below? You were probably granted admin access after you added your Facebook Business Account to Zapier. [Re-add your account](https://zapier.com/app/settings/authorizations?highlightedApi=FacebookMessengerAPI) to view it below.

Note that you can only respond within 24 hours of a message sent by a user.

Page-Scoped User ID (PSID). This can be retrieved using the `New Message sent to Page` trigger.

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

Facebook Messenger

This is the form to get data from. **Important:** if your form is owned by a different account and shared with you, it may not appear here or might return partial data. Please go back and connect the original owners account to use the form!

To learn more, read the [Zoho Creator API Documentation](https://www.zoho.com/creator/help/api/zoho-creator-api-guide.html)

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

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Organize your customer communications effectively with this seamless workflow. When a new message is received on your Facebook Messenger page, it will immediately generate a new record in Zoho Creator. This smooth process helps your team respond more quickly to customer inquiries, improving communication and increasing customer satisfaction.

Facebook Messenger + Zoho Creator

Create records in Zoho Creator from new messages sent to Facebook Messenger page

Supported triggers and actions

New Message Sent to Page

New Record

API Request (Beta)

Send Message From Page

Create Record

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