Facebook Messenger + Jira Software Cloud + Filter by Zapier

Facebook Messenger + Jira Software Cloud integrations

Create Jira Software Cloud issues from filtered Facebook Messenger messages

Route technical support requests efficiently by connecting Facebook Messenger to your service desk. This workflow filters incoming messages based on criteria you set, then automatically creates Jira Software Cloud issues for the conversations that require technical attention.

When this happens...
New Message Sent to PageTriggers when a new Message is sent to a page.
TriggerInstant
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create IssueCreates a new issue.
ActionWrite

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Discover other triggers and actions you can use with Facebook Messenger, Filter by Zapier, and more

- Page
  Required
Trigger
Instant
Try It
- Only continue if...
  Required
Action
Filter
- JQL
- Order_by
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- Issue
  Required
- Comment
  Required
Action
Write

- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Issue
  Required
- Time Spent
  Required
- Work Description
- Started Date
Action
Write

- Issue
  Required
- Form
  Required
Action
Write
- Issue
  Required
- Form
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Name
  Required
Action
Search
- Filter
  Required
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by Parameter
  Required
Action
Search
- Keyword
  Required
Action
Search

- Response_msg
- Page
  Required
- Recipient_id
  Required
- Text
  Required
Action
Write
- Project
- Status
Trigger
Polling
Try It
- Project
  Required
- Status
- Assignee
Trigger
Polling
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- Issue
  Required
- Form action
  Required
- Submit form
  Required
Action
Write
- Issue
  Required
- User
Action
Write
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- Format_info
- Issue
  Required
- Status
Action
Write
- Attachment ID
  Required
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQL
  Required
- Fields
- Max results
Action
Search
- Filter Name
- Owner Name
Action
Search
- Board
  Required
- Sprint
  Required
Action
Search
- Summary
- Key
- Fields
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Search or write

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

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Related categories

Facebook

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About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

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Related categories

Project Management

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn moreLearn moreHelpHelp

Related categories

Developer Tools

Zapier

Related Zap Templates

Create issues in Jira Software Cloud for new messages sent to your Facebook Messenger page

Related Zap Templates

Create issues in Jira Software Cloud for new messages sent to your Facebook Messenger page