Facebook Messenger + Jira Software Cloud + Filter by Zapier
Create Jira Software Cloud issues from filtered Facebook Messenger messages
Route technical support requests efficiently by connecting Facebook Messenger to your service desk. This workflow filters incoming messages based on criteria you set, then automatically creates Jira Software Cloud issues for the conversations that require technical attention.
Route technical support requests efficiently by connecting Facebook Messenger to your service desk. This workflow filters incoming messages based on criteria you set, then automatically creates Jira Software Cloud issues for the conversations that require technical attention.
- When this happens...New Message Sent to Page
Triggers when a new Message is sent to a page.
- automatically do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Create Issue
Creates a new issue.
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About Facebook Messenger
Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
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About Jira Software Cloud
Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.
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About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.