Facebook Messenger + InvGate Service Desk

Facebook Messenger + InvGate Service Desk integrations

Create InvGate Service Desk requests from new Facebook Messenger messages

Tired of manually creating requests yourself? Activate this Zapier template, and from then on, every time you receive a new Facebook message, a corresponding InvGate Service Desk request will be created automatically.

When this happens...
New Message Sent to PageTriggers when a new Message is sent to a page.
TriggerInstant
automatically do this!
Create RequestCreates a new request.
ActionWrite

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More things you can do with Facebook Messenger and InvGate Service Desk

Discover other triggers and actions you can use with Facebook Messenger and InvGate Service Desk

- Page
  Required
Trigger
Instant
Try It
New Automated Action
Triggers when a new Automated Action is defined.
Trigger
Polling
Try It
New Request
Triggers when a new request is created.
Trigger
Polling
Try It
- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Write
- Username
  Required
- First Name
  Required
- Last Name
  Required
- Email
  Required
Action
Write

- Request
  Required
Action
Search
- User identifier
  Required
Action
Search

- Request where you want to comment
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Search or write

- Response_msg
- Page
  Required
- Recipient_id
  Required
- Text
  Required
Action
Write
- Automated Action
  Required
Trigger
Polling
Try It
- Request
  Required
Trigger
Polling
Try It
- Request where you want to comment
  Required
- Comment
  Required
- Author of this comment
  Required
- Is_solution
- Customer_visible
Action
Write
- Request identifier
  Required
Action
Search
- Email`
  Required
Action
Search
- Request identifier
  Required
- Title
  Required
- Description
  Required
- Category
  Required
- Creator
  Required
- Type
  Required
- Customer
  Required
- Priority
  Required
Action
Search or write
- User identifier
  Required
- Username
  Required
- First Name
  Required
- Last Name
  Required
- Email
  Required
Action
Search or write

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

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Related categories

Facebook

Social Media Marketing

About InvGate Service Desk

InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.

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Related categories

Customer Support