Facebook Messenger + Freshdesk + Filter by Zapier
Facebook Messenger + Freshdesk + Filter by Zapier
Facebook Messenger + Freshdesk integrations
Create Freshdesk tickets from filtered Facebook Messenger messages
Streamline your support workflow by automatically creating tickets for priority messages. This Zap filters new Facebook Messenger messages based on rules you define, then creates Freshdesk tickets only for the conversations that meet your criteria—perfect for separating urgent issues from general inquiries.
- When this happens...New Message Sent to PageTriggers when a new Message is sent to a page.
- automatically do this...Only continue if...Set up rules to specify when this Zap can continue running.
- then do this!Create TicketCreate a ticket in Freshdesk for your domain.
- Free forever for core features
- 14 day trial for premium features & apps
More things you can do with these apps
Discover other triggers and actions you can use with Facebook Messenger, Filter by Zapier, and more
- PageRequired
Try ItTriggerInstant- Only continue if...Required
ActionFilter- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant
- Response_msg
- PageRequired
- Recipient_idRequired
- TextRequired
ActionWrite- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant
About Facebook Messenger
Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
Related categories
Related categories
Similar apps
Zendesk
Customer Support
Help Scout
Customer Support
Mojo Helpdesk
Customer Support
About Filter by Zapier
Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.
Related categories