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Facebook Messenger + Freshdesk

Create Freshdesk tickets from new Facebook Messenger page messages

Stay on top of customer queries with an easy way to manage messages from your Facebook page. When a new message is sent to your page on Facebook Messenger, this integration will automatically create a support ticket in Freshdesk. Solving customer issues becomes simpler, allowing for efficient handling of concerns straight from your Facebook Messenger to your Freshdesk account, keeping your customer service responsive and organized.

Stay on top of customer queries with an easy way to manage messages from your Facebook page. When a new message is sent to your page on Facebook Messenger, this integration will automatically create a support ticket in Freshdesk. Solving customer issues becomes simpler, allowing for efficient handling of concerns straight from your Facebook Messenger to your Freshdesk account, keeping your customer service responsive and organized.

  1. When this happens...
    Facebook MessengerFacebook Messenger
    New Message sent to Page

    Triggers when a new Message is sent to a page.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • PageRequired

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It

    • Response Msg

    • PageRequired

    • Recipient IdRequired

    • TextRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
facebook-messenger logo
facebook-messenger logo

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
Learn moreHelp

Related categories

  • Social Media Marketing
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

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