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Facebook Groups + Zoho Desk

Create Zoho Desk tickets for new Facebook Groups posts

Connect your Facebook Groups and Zoho Desk with this workflow to efficiently manage support tickets. When a new post is created in your Facebook Group, a ticket will be created in Zoho Desk, allowing your support team to address the issue promptly. Streamline your support process and enhance your customer service experience with this easy-to-use automation.

Connect your Facebook Groups and Zoho Desk with this workflow to efficiently manage support tickets. When a new post is created in your Facebook Group, a ticket will be created in Zoho Desk, allowing your support team to address the issue promptly. Streamline your support process and enhance your customer service experience with this easy-to-use automation.

  1. When this happens...
    Facebook GroupsFacebook Groups
    New Post

    Triggers when a new status is added to a group's feed.

    TriggerScheduled
  2. automatically do this!
    Zoho DeskZoho Desk
    Create Ticket

    Creates a new ticket for customer requests.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    • MessageRequired

    • Link Url

    • Link Name

    • Link Caption

    • Link Description

    • Picture Url

    Action
    Write

    • OrganizationRequired

    Trigger
    Instant
    Try It

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    Trigger
    Scheduled
    Try It

    • GroupRequired

    • Photo URLRequired

    • Message

    Action
    Write

    • OrganizationRequired

    Trigger
    Instant
    Try It
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facebook-groups logo

About Facebook Groups

Groups provide a space to communicate about shared interests with certain people. You can create a group for anything — your family reunion, your after-work sports team, your book club — and customize the group's privacy settings depending on who you want to be able to join and see the group.
Learn more

Related categories

  • Social Media Accounts
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About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
Learn more

Related categories