Email by Zapier + Request Tracker (RT)

Email by Zapier + Request Tracker (RT) integrations

Send outbound emails in Email by Zapier when new ticket correspondence occurs in Request Tracker (RT)

Ensure timely correspondence with this efficient workflow. Once activated, every time ticket correspondence happens in Request Tracker (RT), an outbound email is immediately sent via Email by Zapier. This smooth process minimizes lag, ensuring quicker responses and improved customer satisfaction.

When this happens...
Ticket CorrespondenceTriggers when a ticket is replied to (that is, corresponded with).
TriggerPolling
automatically do this!
Send Outbound EmailSend up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
ActionWrite

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More things you can do with Request Tracker (RT) and Email by Zapier

Discover other triggers and actions you can use with Request Tracker (RT) and Email by Zapier

- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
  Required
- Custom Field
  Required
- Value
  Required
Action
Write

- Ticket ID
  Required
- Due Date
  Required
Action
Write
- Ticket ID
  Required
- Subject
  Required
Action
Write

- Ticket ID
  Required
Action
Search
- Transaction ID
  Required
Action
Search
- Setup Directions
Trigger
Instant
Try It

- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
  Required
- Status
  Required
Action
Write
- Attachment ID
  Required
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search
- Account_wide_copy
- Email address type
Trigger
Instant
Try It
- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

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Related categories

Zapier

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

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Related categories

Support

Related Zap Templates

Create and send emails in Email by Zapier for new tickets in Request Tracker (RT)

Related Zap Templates

Create and send emails in Email by Zapier for new tickets in Request Tracker (RT)